Non-Emergency Medical Transportation
Non-emergency Medical Transportation Business Start-up Guide
Discover everything you need to know about starting a Non-Emergency Medical Transportation (NEMT) business. This book was created to help you navigate the details of opening and growing a NEMT. The Non-Emergency Medical Transportation Business Start-Up Guide provides up to date information on starting a NEMT business. A step-by-step guide simplifies the process of meeting county, state, and federal requirements for operating your business.
Backed by many years of experience, the manual provides detailed information on:
- Medicaid
- State-Specific Contracting Information
- Medicaid Service Coverage
- A NEMT Business Plan
- NEMT Vehicle Requirements
- Vehicle Purchasing Tips
- Private Pay Pricing
- Service Diversification,
- Driver-Dispatch Communications Systems
- Risk Management
- Human Resources Tools
- Driver and Attendant Requirements
- Success-Proven Marketing Strategies
- Relevant Forms
- . . and much more.
This book is available in paperback format and e-book (instant download) format.

Non-emergency Medical Transportation Policies And Procedures Manual
Need all the sample policies and procedures to create your NEMT manual? This Non-Emergency Medical Transportation Policies and Procedures Manual has been prepared to help prospective NEMT owners become and stay compliant with NEMT regulations. Some states also require the submission of written NEMT policies and procedures as part of the licensing process. This manual has all the sample policies that are easy to understand and can be customized to meet the unique needs of your operations.
It contains policies and forms for:
- Daily Management and Operations
- Personnel Policies
- Staff Orientation
- Training
- Vehicle Maintenance
- Risk Management
- Service Planning
- Quality Control
- . . and much more.
This manual is available in e-book (instant download) format and Flash Drive for easy editing.

View Table of Contents
POLICIES AND PROCEDURES TABLE OF CONTENTS
ORGANIZATION AND ADMINISTRATION POLICIES AND PROCEDURES
- 1.1 Standard Operating Procedures Manual Policy
- 1.2 Review and Development of New Policy and Procedures
- 1.3 Administrator and Designated Alternative Policy
- 1.4 Business Locations Policy
- 1.5 Insurance Coverage Policy
- 1.6 Advertising Policy
- 1.7 Release of Information Policy
- 1.8 Maintenance of Records Policy
- 1.9 Operation and Administration Policy
- 1.10 Mobile Phone Policy
- 1.11 Disaster Planning and Recovery Plan
- 1.12 Quality Improvement Policy
- 1.13 Fraud, Waste and Abuse Policy
- 1.14 Billing Verification Policy
- 1.15 Regulatory Compliance Policy
SERVICE POLICIES AND PROCEDURES
- 2.1 Patient Care Reports Policy
- 2.2 Non- Discrimination Policy
- 2.3 Child and Elder Abuse Reporting Policy
- 2.4 Reportable Events Policy
- 2.5 Vehicle Safety Policy
- 2.6 Physical Behavioral Restraints Policy
- 2.7 Guide Dogs Policy
- 2.8 Patient Restrictions Policy
- 2.9 Oxygen Administration Policy
- 2.10 Patient Transport Devices Policy
- 2.11 Ramps and Lifts Policy
- 2.12 Patient Compartment Requirements and Dimensions Policy
- 2.13 Vehicle Markings and Emergency Warning Devices Policy
- 2.14 Two-Way Communications Policy
- 2.15 Transporting Children Policy
- 2.16 Customer Complaint Policy
- 2.17 Notice of Private Practice Policy
- 2.18 Daily Trip Log
- 2.19 Accident Reporting Policy
- 2.20 Ride Decline Policy
- 2.21 Scheduling and Dispatching Policy
MAINTENANCE POLICIES AND PROCEDURES
- 3.1 Biomedical Equipment Testing and Maintenance Policy
- 3.2 Automated External Defibrillator Reporting Policy
- 3.3 Vehicle PIOOS (Provider-Initiated-Out-of-Service) logs and Maintenance Policy
- 3.4 Vehicle Registration Policy
- 3.5 Vehicle Sanitation Policy
- 3.6 Vehicle Heater/Air Conditioner Policy
- 3.7 Vehicle Chassis, Body and Components Policy
- 3.8 Vehicle Carbon Monoxide Concentrations Policy
- 3.9 Pneumatic Testing Policy
- 3.10 Pre-Trip Vehicle Inspection Policy
PERSONNEL POLICIES AND PROCEDURES
- 4.1 Minimum Crewmember Requirements Policy
- 4.2 Crewmember Competency Policy
- 4.3 Personal Crewmember Safety Policy
- 4.4 Violence in the Workplace Prevention Policy
- 4.5 Harassment Policy
- 4.6 Communication of Chemical Hazard Policy
- 4.7 Required Crewmembers Policy
- 4.8 Crewmember Duties Policy
- 4.9 Driver Qualification Policy
- 4.10 Employees' Responsibilities in Cooperating with Inspections Policy
- 4.11 Pre-Employment Inquiries/Criminal Offender Record Information (CORI) Policy
- 4.12 Personnel Files Policy
- 4.13 Back Safety Policy
- 4.14 Performance Evaluation Policy
- 4.15 Drug Testing Policy
- 4.16 Disciplinary Action Policy
- 4.17 Smoking Policy
- 4.18 Jury Duty Policy
- 4.19 Military Leave Policy
- 4.20 Gift and Gratuities Policy
- 4.21 Driver Training
- 4.22 License/Certification Verification
NEMT FORMS TABLE OF CONTENT
- 1. Authorization to Release Protected Health Information
- 2. Background Check Release Form
- 3. Client Invoice Form
- 4. Client Satisfaction Survey Form
- 5. Client Service Plan Agreement Form
- 6. Client Service Schedule
- 7. Daily Trip Log Form
- 8. Daily Vehicle Status Log
- 9. Driver Job Description
- 10. Drug Testing Consent Form
- 11. Employee Counseling Form
- 12. Employee Satisfaction Survey Form
- 13. Employee Statement of Confidentiality
- 14. Employee Time Sheet
- 15. Employment Application Form
- 16. Employment Termination Contract
- 17. Hepatitis B Immunization Consent
- 18. Incident Report Form
- 19. Independent Contractor Agreement Form
- 20. Job Offer Letter
- 21. License Verification Form
- 22. NEMT Contract Agreement Form
- 23. Notice to Employee of Suspension Without Pay
- 24. Patient Care Report Form
- 25. Patient Complaint Form
- 26. Payroll Deduction Authorization Form
- 27. Pre-Trip Daily Inspection Report
- 28. Pre-employment Checklist
- 29. Reference Release Form
- 30. Sample Brochure
- 31. Termination of Contract Form
- 32. Trip Confirmation Sheet
- 33. Trip Documentation Sheet
- 34. Trip Request Form
- 35. Vehicle Aide Job Description
- 36. Vehicle Inspection and Maintenance Form
Customized Non-emergency Medical Transportation Policies And Procedures Manual
Plan for a smooth operation of your non-emergency medical transportation business with our customized policies and procedures manual. Policies and procedures are an essential component of a NEMT business. It’s a necessary roadmap for the day-to-day operation of your business. Compiled by experts with over 18 years of experience, the Customized Non-Emergency Medical Transportation Policies and Procedures Manual will address all applicable state regulations, broker requirements, federal and state labor laws. Included in this manual are forms and templates for the daily operations of the NEMT business. Our 5-step quality process assures the content of the policy manual accurately reflect the regulations and standards. The manual is available in e-book format and hardcopy.
The Customized Non-Emergency Medical Transportation Policies and Procedures Manualis available in e-book (instant download) format and Flash Drive for easy editing.

Non-emergency Medical Transportation Employee Handbook
The Non-Emergency Medical Transportation Employee Handbook was written for just NEMT companies. It provides a thorough and consistent way to communicate your policies and set expectations with your employees. The handbook addresses specific polices that your drivers and crewmembers need to know to comply with regulations and standards. Developed by HR and management professionals, the handbook explains your NEMT employee policies in simple terms. It presents a standardized approach to providing information and reducing ambiguities and difficulties that might arise from unwritten or inconsistent policies or lack of proper communication.
The Non-Emergency Medical Transportation Employee Handbook incorporates all applicable federal employment laws and built-in state employment resources to help you customize the handbook.
In a few easy steps, you can print and distribute the handbook or save it as a PDF, which can be distributed via email or posted on the web for your employees to access.

View Table of Contents
The non-emergency medical transportation employee handbook addresses:
- Company information
- Disclaimer
- Equal employment opportunity
- General principles
- Handbook for employees
- Director’s authority
- Call reports
- Due process corrective discipline
- Driver/aide physical performance test
- Exemplary performance guidelines
- Sexual harassment
- Hiring of relatives
- Professional appearance
- Employee personnel files
- Employee personal data sheet
- Employee badge
- Solicitation and collection
- Eating, drinking, and smoking
- Cell phones
- Bad weather
- Assignments
- Conditional assignment
- Open route assignments
- Assignment of vehicles
- Duty performance
- Attendance
- Absenteeism and tardiness
- Jury duty
- Leave of absence
- Maternity leave
- Military leave
- Family & medical leave act
- Military family leave
- Pay time/time clocks
- Scheduled time
- Time adjustments
- Time exaggeration
- Salary information
- Payroll schedule
- Payroll deductions
- Alcohol and drug policy
- Dui arrests (cdl)
Specific alcohol and drug testing guidelines and rules
- Drug testing
- Alcohol testing
- Types of testing
- Testing procedures
- Reasonable suspicion testing
- Random testing
- Positive test results
- Human relations
- Basic principles of human relations
- Driver guidelines
- Certification requirements
- Commercial drivers license (check state regulations if required)
- Motor vehicle records check
- Annual physical examination
- Driver training requirements
- Motor vehicle record (mvr)
- Preventable accident/moving citation
- Guiding principles for driving
- Company rules for vehicle drivers
- Mirror adjustment
- Danger zone
- Backing procedures
- Road courtesy
- Official times
- Following other vehicles
- Speed limits and traffic laws
- Slow driving
- Flashing traffic lights
- Railroad tracks
- Headlights
- Strobe light use
- Low water crossings
- No idle policy
- Passing loading/unloading vehicles
- Vehicle doors
- Unauthorized personnel and vehicles
- Parking and keys
- Use of company vehicles
- Decorations on vehicles
- Client discipline, injuries and accidents
- Child abuse and neglect
- Emergency preparedness
- Weather
- Tornado watches and warnings
- Safety rules during a tornado
- Fog
- Heavy rain
- Hydroplaning
- Non-weather emergencies
- Fallen electrical power lines
- Night driving
- Headlights
- Glare
- Blowouts
- Steering failure
- Brake failure
- Stuck gas pedal
- Headlight failure
- Windshield wiper failure
Maintenance and inspection responsibilities for drivers
- Pre-trip/post-trip inspection
- Maintenance requests
- State safety inspection sticker
- Interior/exterior washing of vehicles
- Fueling procedures
- Striking tree limbs and other objects
- Emergency procedures for mechanical breakdown
- Accident procedures
- Emergency procedure and equipment
- Housekeeping duties
- Post-trip duties
- Teamwork-shared responsibilities
- Minimum trip time/cancellations and no show
- Loading items on trip
- Convoys
- Fuel/clean vehicle
- Classes of preventable accidents:
- Backing accidents:
- Intersection accidents
- Pedestrian accidents
- Rear-end collisions:
- Traffic lane encroachment accidents:
- Accidents resulting from mechanical condition:
- Accidents with fixed rail vehicles:
- Collisions with stationary objects, non-collision accidents, unattended vehicle accidents and miscellaneous accidents:
- Accidents blamed on adverse weather conditions:
- Seat belts
- Vehicle driver job description
- Sample trip ticket